Kenmore 417 Front-Load Washer Showing code E5D: Board-to-Board Communication Lost
On Kenmore front-load washers with model numbers starting 417, such as 417.44130000, E5D means the electronic control board and the motor control board are no longer communicating. Without that link the main board cannot command the…
- Code
- E5D
- Appliance
- Washer
- Brand
- Kenmore
- Warranty
- 30-day workmanship
What E5D means
On Kenmore front-load washers with model numbers starting 417, such as 417.44130000, E5D means the electronic control board and the motor control board are no longer communicating. Without that link the main board cannot command the motor, so the drum will not turn and the cycle ends. The wire harness between the two boards is the first thing to check. The display stays lit while the drum sits still.
Common causes of E5D
- Wire harness between the main control board and the motor control board
- Motor control board
- Electronic control board
1. Unplug the washer and note where in the cycle E5D appeared. 2. Do not tug at wires or connectors. 3. Keep the area dry and the door open to air the drum. 4. Call us and we will trace the connection.
- Whether the harness, the motor control board or the main board lost the link
- If the harness checks good we replace the motor control board next, and the main board only after that
- The price comes in writing before any board is ordered
Other Washer codes
Which two boards talk to each other?
The main electronic control board and the motor control board. E5D says that conversation has stopped, so the drum cannot be commanded to turn until it is repaired.
Why check the harness first?
A loose plug or damaged wire is the cheapest cause and looks the same as a failed board. We inspect the connections before anything is ordered.
What order do you replace parts in?
The motor control board first if the wiring is sound, then the main board if the problem continues. We explain this in advance and quote the price before any work starts.
Still seeing E5D?
A technician diagnoses it on site and gives you the price in writing before any work starts.