Error code · Washer

Kenmore 417 Front-Load Washer Code E5E (Lost Link to the Motor Board)

Medium · inspection needed

Code: E5E
Appliance: Washer
Brand: Kenmore
Warranty: 30-day workmanship

What E5E means

E5E turns up on Kenmore front-load washers with model numbers starting 417, for example 417.44130000. It reports that the electronic control board lost communication with the motor control board. The wash may start but the drive will not engage, and the display holds the code. E5E belongs with E5D, and it points to the wiring and the motor control board before the main board.

Common causes of E5E

Wire harness joining the two boards
Motor control board
Electronic control board

✓ One safe check you can try

1. Unplug the washer and take note of any burning smell, which you should report to us. 2. Leave the harness untouched. 3. Open the door to air the drum. 4. Call us and we will inspect the boards. 5. Tell us how far into the cycle the code appeared.

! Why to stop there

Whether the harness is loose, the motor control board has stopped answering or the main board is responsible
If the wiring is fine, the motor control board is replaced first
If the code continues after that, the main board is the next step

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

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Other Washer codes

SLKenmore Calypso Top-Load Washer Code SL: Excessive suds Spin LED onKenmore 110 VMW Top-Load Washer Spin Light On: Drain took too long Sud / SUDSKenmore Washer Codes Sud and SUDS: Excessive suds on 110, 796 and 402 front-loads tEKenmore 796 Washer Code tE: Thermistor and heating UEKenmore 796 Washer Code UE: Unbalanced load uLKenmore 110 Oasis Top-Load Washer Code uL: Unbalanced load Wash LED onKenmore 110 VMW Top-Load Washer Wash Light On: No fill or slow fill PFKenmore 796 Front-Load Washer Code PF: Power failure during the cycle

E5EE5E questions

Why does the wash begin but not turn?

The main board can start the cycle, but without the motor control board answering, the drum cannot be driven. The display stays on while the motor sits idle.

How does E5E differ from E5D?

It reports the same communication loss, so we test the same connection between the boards. The letter simply marks a variant of the message, and the repair path is unchanged.

Could a power surge cause it?

A board can be damaged by one, which is another reason we test rather than guess. We start with the harness, and tell you what we find before ordering a board.

Book a visit

Still seeing E5E?

A technician diagnoses it on site and gives you the price in writing before any work starts.

(713) 955-7152