Kenmore 417 Front-Load Washer with Code E23: Drain Pump Relay on the Board
On Kenmore front-load washers whose model numbers start with 417, such as 417.44130000, E23 tells you the drain pump relay on the electronic control board has failed. That relay switches power to the drain pump, so…
- Code
- E23
- Appliance
- Washer
- Brand
- Kenmore
- Warranty
- 30-day workmanship
What E23 means
On Kenmore front-load washers whose model numbers start with 417, such as 417.44130000, E23 tells you the drain pump relay on the electronic control board has failed. That relay switches power to the drain pump, so the pump may never start and water can stay in the drum. The cycle stalls after the wash or rinse and the display holds the code.
Common causes of E23
- Drain pump relay on the electronic control board
- Control board itself
- Drain pump wiring reaching the board
1. Note that E23 is on the display and write down the stage of the cycle. 2. Check the drain hose for kinks, since a clog gives a similar stall. 3. Unplug the washer if water is in the drum and keep the floor dry. 4. Leave the board and cabinet to us.
- Whether the relay on the board is the real cause or the drain pump is not responding to a good signal
- We rule out the hose and pump wiring before pointing to the board
- Board replacement is priced in writing first
Other Washer codes
What is a drain pump relay?
It is an electrical switch on the control board that sends power to the drain pump. When it fails, the pump gets no power even if the pump itself is perfectly good.
Why is there water left in the drum?
The pump never runs, so the washer cannot empty itself. That is why we also check the hose and pump before we decide the board is responsible.
Does the whole board need replacing?
Usually the relay cannot be separated from the board, so the board is the repair once other causes are ruled out. You see the price in writing before we order it.
Still seeing E23?
A technician diagnoses it on site and gives you the price in writing before any work starts.