Kenmore 417 Front-Load Washer Code E24: Board Relay for the Drain Pump
E24 appears on Kenmore front-load washers with model numbers starting 417, for example 417.44130000. It reports that the drain pump relay on the electronic control board is defective. The washer does not get the drain signal…
- Code
- E24
- Appliance
- Washer
- Brand
- Kenmore
- Warranty
- 30-day workmanship
What E24 means
E24 appears on Kenmore front-load washers with model numbers starting 417, for example 417.44130000. It reports that the drain pump relay on the electronic control board is defective. The washer does not get the drain signal it expects to send, so it may sit full of water with a stalled display. It sits alongside E23 as a second code for the same relay.
Common causes of E24
- Drain pump relay on the electronic control board
- Control board
- Wiring between the board and drain pump
1. Look at the drain hose and the house standpipe for a visible clog first. 2. If the drum holds water, unplug the washer before you touch anything. 3. Dry the floor and keep clothes out of the wet drum. 4. Do not remove the rear or top panel yourself.
- Whether the failed relay or a pump that is jammed is keeping the water in
- We check the pump path before blaming the board
- You approve the price before the board comes out
Other Washer codes
Are E23 and E24 the same relay?
Both name the drain pump relay on the board. We treat them as the same circuit and test it the same way, so what you read here also applies to E23.
Will a clog show the same code?
A clog usually gives drain-related codes like E21 or EF1, not a relay code, but we still check the drain path because it is quick and prevents an unnecessary board.
Is the washer safe to leave plugged in?
Unplug it if there is standing water so nothing runs while you wait. If water is spilling, shut off the faucets as well; the repair can wait, but the water should not.
Still seeing E24?
A technician diagnoses it on site and gives you the price in writing before any work starts.