Error code · Washer

Kenmore 417 Digital Washer Code EAE: Line safety relay sensing

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Code: EAE
Appliance: Washer
Brand: Kenmore
Warranty: 30-day workmanship

What EAE means

On Kenmore digital-display front-load washers from about 2014, model numbers starting 417, EAE is a line safe relay sensing failure. The control board uses a safety relay to switch line power, and it watches that relay to confirm it is in the state it should be. EAE appears when the sensing does not match what the board expects. The owner sees the code and the washer stops, because it will not run when the power-switching check fails.

Common causes of EAE

Safety relay on the control board not reading as expected
Incoming power frequency or voltage outside normal range
Electronic control board with a failed sensing circuit

✓ One safe check you can try

1. Unplug the washer and leave it off for several minutes. 2. Plug it directly into a wall outlet, not a power strip. 3. Ask your power company to check the supply if household power seems unstable. 4. If EAE returns, leave the washer unplugged and call us.

! Why to stop there

Whether the supply at the outlet is steady
Whether the relay sensing on the control board has actually failed
Whether the board needs replacing or the cause is outside the washer

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

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EAEEAE questions

What does EAE mean?

It means the safety relay that switches line power is not being sensed correctly by the control board. The washer stops rather than continue without a reliable power check.

Is EAE the same as EA5?

They are close cousins. EA5 is main voltage sensing, while EAE is the line safety relay sensing. Both lead us to the supply and the control board.

Can I keep trying cycles?

We suggest you do not. Repeated restarts will not fix a power-switching problem, and leaving it unplugged until we inspect it is the safer choice.

Book a visit

Still seeing EAE?

A technician diagnoses it on site and gives you the price in writing before any work starts.

(713) 955-7152